At Freedom Support Network ("FSN," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services, website, or programs.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Full name, date of birth, contact details (e.g., email, phone number), address, and emergency contact details.

Sensitive Information: Health information, ethnic background, criminal history (if applicable for our reintegration support services), and support needs.

Professional Information: Employment details, educational background, and skills (for mentorship and volunteer opportunities).

Website Usage Data: Information collected via cookies, IP addresses, browser type, and browsing patterns.

2. How We Use Your Information

We use your personal information to:

Deliver our services effectively to our service users and beneficiaries.

Assess your eligibility for our programs, coaching, or mentorship services.

Manage your involvement as a volunteer, partner, or supporter.

Provide you with updates on our events, workshops, and initiatives.

Process donations and maintain financial records.

Improve our website functionality and user experience.

Fulfil legal, regulatory, and safeguarding obligations.

3. Sharing Your Information

We may share your information with trusted third parties in the following circumstances:

Service Delivery Partners: To provide you with access to specialized support services.

Regulatory Bodies and Authorities: Where legally required to comply with safeguarding policies, criminal justice requirements, or social care regulations.

Technology Providers: For secure data storage, website maintenance, and communication platforms.

Donor and Funding Partners: To meet reporting requirements and demonstrate project impact (with your consent where necessary).

We will never sell your information or share it with unauthorized parties.

4. Data Storage and Security

We take appropriate technical and organizational measures to ensure your data is protected from unauthorized access, loss, or misuse. This includes secure databases, password-protected systems, and restricted staff access to sensitive information.

5. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the information we hold about you.

Correction: You may ask us to update or correct any inaccurate information.

Erasure: You can request that we delete your data under certain conditions.

Objection: You have the right to object to our use of your data for specific purposes.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. These cookies help us analyse website traffic, improve functionality, and provide personalized content. You can modify your cookie settings in your browser at any time.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those websites. We recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not designed for individuals under the age of 18 unless they are accessing our youth support programs with the consent of a parent or guardian.

9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Freedom Support Network Email: office@freedomsupportnetwork.net Phone: 01702167519 Address: Unit C6, Seedbed Business Centre, Vanguard Way, Shoeburyness SS3 9QY

By engaging with Freedom Support Network, you agree to the terms outlined in this Privacy Policy.